Pocket Buddy Troubleshooting

Pocket Buddy Overview:

When a Pocket Buddy is indoors, the device is unable to obtain sufficient GPS (location) 'fix', and so the location sent to the platform may be inaccurate. Although the device will have a strong GPRS (mobile data) fix, it needs to have a valid GPS fix to send accurate reports, which can only be acquired when the unit is outside. This is because when indoors, walls attenuate the signal from GPS satellites.
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The top LED (light) shows whether the device has a GSM fix and has a red light. The bottom LED shows if the unit has a GPS fix and has a blue light.

• The LEDs will flash every two seconds to signify that they are trying to acquire a GSM/GPS fix. If the Pocket Buddy is unable to get GSM then it will not report to the platform. If the Pocket Buddy is unable to get GPS then it will report to the platform with the most recent location held. 
• The LEDs will flash every five seconds to signify that they have a GSM/GPS fix.
• If the LEDs are constantly on, it means it can not acquire an accurate GPS fix and that the device may be faulty. 

If your Pocket Buddy is not reporting, we'd suggest checking the following:

• Is the Blue LED flashing every 2 seconds? If so, it is trying to connect.
• Is the Red LED flashing every 2 seconds? If so, it is trying to connect. 
• Does your SIM have credit?
• Are both LEDs constantly on? This could indicate a fault with the unit.
• Has the Pocket Buddy had a full charge? A full charge takes up to 3 hours. 
• Track24 recommends testing outdoors with a clear line of sight to the sky. 

Please see below for a full checklist of SIM cards you should check if your Pocket Buddy is not reporting to the platform.

Checklist for the SIM cards:

• The SIM card should have sufficient credit.
• The SIM card should be capable of sending and receiving local and international SMS.
• The SIM card should also be capable of making and receiving local and international calls.
• The SIM card should be GPRS-enabled. Once GPRS is active, please insert the SIM into a mobile phone and check if you are able to access external websites on GPRS using your phone’s web browser.
• The SIM card should be free of any locks or pin codes