How to Add a New Smart24 App

You can invite new users to start using Smart24 via the Admin module of the Grid, as well as deactivating or reactivating existing users. They will receive email invitations explaining how to get started, including their one-time activation code.

The Administration module is accessible by default to your Grid admin user, and if needed it can also be enabled for other Grid users by an admin.

To add a new Smart24 user, complete the following four steps:

1. Head to the Admin module via the nav bar:

     2. Click the Add New Device button. The following form will appear:

     3. In this Form you need to fill out the following information:

• Smart24 Tier

Smart24 Tier refers to Smart24 Core, Plus and Premium. The differences between the versions of Smart24 is explained in here.

• Email

This is the email of the user who will be installing Smart24. A one-time access code will be sent to this address.

• Phone Number

Adding a phone number will enable SMS communication to this device from the Grid.

• Call Sign

The Call Sign refers to how name of the Smart24 user will appear on the Grid and in other areas like notifications and alerts. A best practice is to use the person's full name.

• Billing Project

This field is of importance to global clients, ensuring that the Smart24 app appears under the correct 'billing project' for invoicing purposes.

• Group

By default all clients will have a ‘Main’ group, where apps can be placed. However, for enterprise clients, they may choose to place apps in separate groups referring to different geographic locations. The concept of a Group on the Grid is explained here.

• Settings Template

Settings template refers to a 'advanced feature' for selecting or enforcing certain settings for your Smart24 users. By creating a template from the main Administration page, you can choose the default settings for your Smart24 users.

     4. Click Save Device

Once you click Save Device an email invitation will be sent to the user. Until they activate the app, it will appear in red as pending on the List of Devices below. They have 24 hours to activate their app, after which they will have to request a new access code following the instructions here.

Please see below for a video of how to add a new Smart24 app: