Escalation rules allow the Client to manage who receives alerts first, giving the local team the opportunity to respond to the alert before regional and HQ teams are alerted. Please note this section is only available to Customer Admins.
To create an Escalation Rule follow the below steps:
1. Click on Alerts
2. Click on the Escalation tab
3. Click on Add New Escalation
4. Fill out the required information, such as Title of the rule, which Users this rule will apply to, which Groups this will apply to, and the Delay in minutes required.
5. Click Save