How to add a User on the Grid

Users can be added to Groups, which controls what they can and cannot see on the Grid. In order to add a new User to the Grid, you must be a either a Customer Admin or a Device Group Admin. The email address used to create an account must be unique, e.g. not associated with an account on the platform already.

1. The Users tab can be found on the Main Toolbar, located on the left-hand side of the Main Grid screen.
2. Click Users > Add New User to create a new User on the Grid. This will open a new window, titled ‘Add new user’.
3. Create a User Name, First Name and Last Name for the User.
4. Select whether the User must use 2-Factor Authentication.
5. Select whether the New User receives Email and SMS notifications on alarms.
6. Select Permissions for the New User. It is here you can select between an End User, Advanced User or Device Group Admin.
7. Select which groups the user has access to.
8. An individual user can be part of multiple groups and have different permissions for each group. To add a new role, click Add new role and define which groups and permissions that user has.
9. Click on Features to choose to limit features available to the User, for example by removing the ability to access Reports or History. 
10. Click Submit to save your settings, or Cancel to remove the User details.
11. Click X to close the window.