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Overwatch

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JP Sampson
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Enhanced Duty-of-Care for employers. 
Peace of mind for lone workers.

AtlasNXT’s Overwatch capability allows app users who find themselves in an unsettling situation to initiate a session during which they share their live location with a web platform operator who can provide help and assistance and see their location on AtlasNXT’s map view.

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  • Mobile App users have control of initiating and ending Overwatch sessions via the 'map' page in the app and choosing the duration they would like the session to run for.

  • Mobile app users canApp Users can open a chat session at any time, prompting operators to take a more active role in managing the situation.

  • Sessions are escalated if a user fails to if a user fails to check-in or extend within a specified timeframe. This is via a change in the Overwatch icon & a notification. Additionally, app users can initiate 'panic' mode in the app of they wish to alert the operator to an urgent need.

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  • Web Operators have full oversight of all users who have initiated an Overwatch session and can view details such as connection status (wi-fi vs cellular), remaining battery life, and current location as well as opening 1-2-1 chat sessions as required.

  • Multiple Overwatch sessions can be activated at any point and web operators can monitor multiple personnel using the overwatch landing page.

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  • If a user currently engaged in an Overwatch session enters a critical event zone, their Overwatch session will be suspended until they leave the zone, or the critical event has ended.

Testing Overwatch

  • App users can initiate Overwatch sessions directly from the mobile app by selecting the maps tab on the app and pressing the Overwatch button.

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  • To be of value, Overwatch sessions require a web operator to be logged in to provide support and assistance to app users. This is a role that may be assigned to a 3rd party such as a Global Security Operations Centre or GSOC.
  • To test Overwatch, coordinate a time with selected app users when you have users who are free to safely move around their local area (for example, by foot) and ask them to initiate short Overwatch sessions - such as 10 or 20 minutes and then move around the area.
  • Once activated Web operators should be able to see app users' live location and engage in conversation with them via the chat capability in each session. Note: awareness of your surroundings must be prioritised when actively using the app while on the move.
  • Web operators should be able to see each app user's device status including how it is connected (wi- fi or cellular) and the remaining battery life. If a user fails to extend their Overwatch session in the allotted time the Web operator should see the session icon turn red. The same applies if battery life drops below 10% or if the phone loses connection.

 

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